FAQ & Help

Please follow the link https://clientportal.m3st.co.uk , enter your email and select Forgot your Password link. This will send an automated password reset email to you.

Whilst M3ST are experienced in wholesale VoIp provision, we are not experts in dialler set ups.
We are happy to provide whatever assistance we can to help and screen shots and error codes are very useful, however we would recommend speaking to your individual dialler vendor in the first instance.

When your credit has run out the account will automatically deactivate. You’ll need to make a payment to reactivate the account and to allow live calls. To make a payment, log into the Client Portal and select the Payment Tab on the left hand side of the Portal home page.

If you need to add a new IP address to your account, please use the Authenticated IPs tab in the Client Portal, which will send us the request.

Once this has been actioned you will receive a confirmation email and away you go.

We recommend allowing up to 72 hours for Bank transfers payments to show in your account.
If you need to make an instant account payment you can do so by selecting to pay with a credit or debit card, or by paying through PayPal.

In order to investigate quickly and efficiently, it’s really helpful for you to provide as much detail as possible.
To assist us with diagnosing the problem, please include:

• The number dialled
• The time it was dialled
• The return code
• The trace route of the call