• Call Centre Termination

    Call Centre Termination
    Reliable Termination services for high volume dialling

Call Centre Termination

M3ST’s collective years of experience have enabled us to build an internal infrastructure that can handle highly intensive calls and as a result, allows us to specialise in termination services for high volume dialling

Built with architecture featuring N+1 redundancy, our platform has been purpose built for VoIP traffic and as a result, we achieved 99.8% of service uptime throughout 2015.

By utilising multiple switches in multiple locations and initiating interconnects with global, Tier 1 terminating networks worldwide, M3ST provide a continuity of service that’s rarely seen in the market.

Interconnecting solely with Tier 1 carriers results in a resilient and stable terminating network which is ideal for call centres and Business Process Outsourcers.


Client Portal

Our wholesale VoIP and Call termination services are provided through the unique Client Portal which provides 24/7 CDR analysis along with all the tools you need to manage your account online. The Client Portal also allows real time billing which is always 1/1 and billed to 4 decimal places.

Within the Client Portal, you can:

  • Download daily, weekly & monthly CDRs
  • Top up Account credit
  • Add & remove admin users
  • Add IPs
  • Utilise the self-billing function to automatically generate and download either weekly, or time specific invoices


UK Outbound dialling guidelines and regulations

M3ST Ltd adheres to the Communications Act 2003 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 along with Ofcom's "Statement of policy on the persistent misuse of an electronic communications network or electronic communications service"

M3ST Ltd require all its clients to also follow these regulations.

Full details can be found here;

https://www.ofcom.org.uk/__data/assets/pdf_file/0024/96135/Persistent-Misuse-Policy-Statement.pdf


Why M3ST?

Founded by consultants with years of experience in the ICT sector, our technical know-how and industry experience has allowed us to adapt and tailor our services to the individual needs of each business that we work with.

Please Contact us to see how we can help your business.

Key Features
  • A bespoke Client Portal enabling real time monitoring of all activity
  • Architecture built with N+1 redundancy
  • A Termination network specifically designed for high volume dialling
  • An internal infrastructure that can reliably handle very highly intensive calls
  • A resilient & stable terminating network


  • Wholesale VoIP



  • HLR



  • Leased Line